Delivery, Returns & Refunds Policy
Delivery Charges
All paintings are insured & sent via professional courier
Delivery is FREE to any UK mainland address
Delivery to Europe £75.00
Delivery to America, Canada, Australia & New Zealand £100.00
Rest of the world £150.00
How will my painting be packaged?
It depends on size. All paintings will be carefully and securely packed using corner protection, bubble wrap and cardboard and protected with plastic protective board.
Larger paintings will be delivered in a wooden crate for maximum protection.
No matter the size I take a lot of care and time to make sure your painting arrives in perfect condition.
How long will my painting take to deliver?
After the payment has been processed, I will start the packing process.
Unframed art – Delivery takes between 7 to 10 business days.
Framed art – Each frame is handmade specifically to fit the painting so packing and delivery takes a little longer between 10 to 15 business days.
I will of course keep you updated.
Who will deliver my painting?
All paintings are fully insured and sent via professional courier www.transglobalexpress.co.uk
You will be emailed your receipt immediately after you place your order. Once your order has been shipped, you will receive your tracking number.
At each step along the journey, you can use it to see where your parcel is located by going to https://www.transglobalexpress.co.uk/track-shipment/
Which countries do you deliver to?
Delivery is FREE to any UK mainland address.
European & worldwide delivery is available and calculated at checkout.
If you have any questions regarding delivery do not hesitate to contact me, I will always try to find a solution for delivery – even if you live on a desert island! andy@awmodernart.com
Returns & Refunds
What if my painting arrives damaged?
All work is carefully packed and wrapped to the couriers specification.
If you receive a work that has been damaged in transit, please contact me within 24hrs at andy@awmodernart.com with photographs and information of the damage, so I can contact the courier.
What if my painting arrives and I don’t like it or change my mind?
I want you to be fully happy with your new artwork, so I offer a 20-day money back guarantee which gives you the time to see the art in situ at your own home or office.
If the original painting is not as you expect, and you still want to return the painting you have 30 days to return the painting back to me.
To arrange a return, please contact me at andy@awmodernart.com with your order number and details of the item you'd like to return.
Once a return has been agreed, you are responsible for packing and arranging safe return to of the painting to me.
Please package your order carefully to protect it during its journey back to me. Wherever possible, I strongly recommend retaining and reusing the original packaging if possible.
Returns should be sent using a professional courier/tracked service with adequate insurance to cover the full value of the item, and you should retain your proof of postage or collection.
Please be aware that larger artwork can be costly to return due to their size.
Please take care of your purchase while it's with you. If an item is returned with diminished value as a result of handling beyond what would reasonably be necessary to inspect it, I reserve the right to make an appropriate deduction from your refund where permitted by law.
Once the artwork has been safely returned and checked you will be refunded the cost of the original painting within 7 days.
What if my painting arrives damaged?
All work is carefully packed and wrapped to the couriers specification.
If you receive a work that has been damaged in transit, please contact me within 24hrs at andy@awmodernart.com with photographs and information of the damage, so I can contact the courier.
This policies above does not affect your statutory rights.