Returns & Refunds Policy

What if my painting arrives and I don’t like it or change my mind?

I want you to be fully happy with your new artwork, so I offer a 20-day money back guarantee which gives you the time to see the art in situ at your own home or office.

If the original painting is not as you expect, and you still want to return the painting you have 30 days to return the painting back to me.

To arrange a return, please contact me at andy@awmodernart.com with your order number and details of the item you'd like to return.

Once a return has been agreed, you are responsible for packing and arranging safe return to of the painting to me.

Please package your order carefully to protect it during its journey back to me. Wherever possible, I strongly recommend retaining and reusing the original packaging if possible.

Returns should be sent using a professional courier/tracked service with adequate insurance to cover the full value of the item, and you should retain your proof of postage or collection.

Please be aware that larger artwork can be costly to return due to their size.

Please take care of your purchase while it's with you. If an item is returned with diminished value as a result of handling beyond what would reasonably be necessary to inspect it, I reserve the right to make an appropriate deduction from your refund where permitted by law.

Once the artwork has been safely returned and checked you will be refunded the cost of the original painting within 7 days.

What if my painting arrives damaged?

All work is carefully packed and wrapped to the couriers specification.

If you receive a work that has been damaged in transit, please contact me within 24hrs at andy@awmodernart.com with photographs and information of the damage, so I can contact the courier.

 

This policies above does not affect your statutory rights.